Last Updated: 22 September 2026

At Cienna House, we want your order to reach you safely and as quickly as possible. Please read the following Shipping Policy before placing your order.

1. ORDER PROCESSING

All orders are processed after payment has been successfully received.

Orders are generally processed and dispatched within 2–5 business days. Orders placed on weekends or public holidays will be processed on the next working day.

During product launches, sales, festive periods or other high-volume periods, processing may take slightly longer. We appreciate your patience during such periods.

Once your order has been dispatched, you will receive a shipping confirmation with the relevant tracking information.

2. DELIVERY TIME

Once dispatched, orders are generally delivered within:

• Metro cities: 2–5 business days

• Other cities and towns: 3–7 business days

• Remote or extended service areas: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays and other circumstances outside our control.

Please note that the estimated delivery time begins from the date of dispatch, not the date the order is placed.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Cienna House may offer free shipping promotions or other shipping offers. The terms of such offers will be specified at the time of purchase.

4. ORDER TRACKING

Once your order has been dispatched, we will provide you with a tracking link or tracking number, where available.

You can use the tracking information to monitor the progress of your shipment.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/flat number

• Building/street name

• Area/locality

• City

• State

• PIN code

• Valid contact number

Cienna House is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect, incomplete or inaccurate address or contact information provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to assist with changing the address before the order is dispatched, but we cannot guarantee that changes can be made after an order has been processed.

6. FAILED DELIVERY / RETURN TO SENDER

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, the customer refuses the parcel, or the courier is otherwise unable to complete delivery, the courier may make additional delivery attempts or return the package to Cienna House.

If an order is returned to us due to reasons attributable to the customer, additional shipping charges may apply for re-dispatch.

For orders that are refused or returned without a valid reason, Cienna House reserves the right to deduct applicable shipping or return-to-origin charges from any eligible refund.

7. DELAYS

While we work with our logistics partners to ensure timely delivery, Cienna House cannot guarantee delivery on a specific date.

Delivery may be delayed due to circumstances including, but not limited to:

• Severe weather

• Natural disasters

• Public holidays

• Strikes or disruptions

• Courier or logistics issues

• Incorrect or incomplete address information

• Remote delivery locations

• Unforeseen operational circumstances

• Government restrictions or other events beyond our reasonable control

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

8. DAMAGED PACKAGES

Please inspect your package when it is delivered.

If the outer packaging appears severely damaged, tampered with or opened, we recommend documenting the condition of the package before opening it and contacting Cienna House as soon as possible.

For products that arrive damaged, please contact us within 48 hours of delivery with:

• Your order number

• Clear photographs/videos of the package

• Photographs/videos of the product and damage

• Any other information reasonably requested by our customer-support team

We will review the issue and provide an appropriate resolution in accordance with our Returns & Exchange Policy.

9. MISSING OR INCORRECT ITEMS

If you receive an incorrect item, a missing item or an order that does not match your purchase, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs/videos of the package and items received so that our team can investigate the issue.

10. INTERNATIONAL SHIPPING

At present, Cienna House ships within India only, unless otherwise stated on our website.

If international shipping becomes available, the applicable countries, shipping charges, delivery timelines, customs duties and other conditions will be specified at checkout or in a separate policy.

11. CONTACT US

For questions regarding your shipment or delivery, please contact:

Cienna House
Email: support@ciennahouse.com
Website: www.ciennahouse.com

Please include your order number when contacting us regarding an existing order so that we can assist you more efficiently.

IMPORTANT

By placing an order with Cienna House, you acknowledge and agree to the terms of this Shipping Policy.

Cienna House reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date.